Great experience and everything was hassle free. Thanks
Sarah Parnaby

When we last came out in June I spoke on the phone with someone at the head office because I ed to Pay - we had arrived too late to meet your representative and I was concerned about getting payment to you. The collection service for late time arrival is great and appreciated that you would allow the car to be taken prior to receiving payment.
When speaking to your head office I was also told that providing details such as Driving License Number, Local Phone No and address where we were staying would speed up the collection service. As such when booking I provided all this information and yet when collecting the car from your representative he had none of this information and I had to go through the whole process again.
I was given a New C3 which I wouldn't call "Similar" to a Polo - certainly not in quality even if it was in size. The main concern was that the airbag failure light came on from the first time I switched the car on and although I did not see fit to walk back in to the terminal to change the car it should not have been made available for rental with such a fault showing.
I have been using your company for a number of years and continued to be pleased with the overall service you provide. However, I have provided this feedback because you have requested it and i hope it helps with your intention to improve your service.

Thanks

Kevin

P.S. I would prefer to pay by credit card at arrival as I have always done rather than either of the two mandatory options provided in your survey. ...»
Kevin Lowther

Exceptionally good company to deal with,the best car hire company I have ever used.
Richard Sharman

Perhaps you should consider providing a full tank of petrol and have customers return the car h a full tank at the end of the rental period ...»
Brian Blake

your service is second to none it is FIRST CLASS,car quality IS EXCELLENT and the staff has been courteous and very helpful we have been hiring cars form a very well known car hire company in Portugalfor years. This is the first time with your company,and I must say it is the best service we had had from any hire company we have used in the past in Portugal
Keep up the good work .from a very happy customer
MR P Janes ...»
Margrete Janes

This was the second time, that I hired a car from your company. Again it was easy and effective, because you are flexible and well organised. Best regards! ...»
Arne Ehlers

As usual good service on arrival, no delays and paperwork quickly completed. Car clean and in d condition. Would really like some sort of discount for being a regular customer plus it would be great to only complete formalities once a year to cover all hirings in same year. ...»
Stephen Wells

Overall very happy with Luzcar - Love the fact you can pay in local currency at the time of p no need to give credit car details. Cars ready and waiting in the carpark of the airport on arrival. Did not have to queue at the international car hire company desks as the Luzcar representative was waiting for us at the cars. Excellent, very happy customer. ...»
Tracey Gorst

A relaxed and professional experience. No problems or issues. I was very impressed and would hire again. ...»
Bernard Skinner

A very good, easy, quick and efficient service. Pity about the Airport Tax but it wont stop me ring from yourselves. Thank you ...»
Paul Ransom

Excellent service at airport as usual see you january
Sheamus Cahillane

Great car hire company, would'nt use any other company in the Algarve
Simon Clough

We have used LuzCar before and was all fine - unfortunately this time our estate/wagon car had oken down, and we were asked to take a smaller car - this did not have enough room for our luggage. We were told that there just were NO ESTATE cars left - i pointed to one in the car park and was told that car was also broken. Eventually i had to walk back to the terminal and was given the keys to that car! (the one i was told was broken) At least we got a car - but too much hassle when we were tired after a long journey with a baby. ...»
Damian Smith