I found the service very easy and the quality of the car was perfect for our family holiday.
The fact that you delivered the car to our villa and collected from there was absolutely c. My husband has mobility problems So to get Car Park 4 at Faro Airport is very difficult for him with his walking disability. So to deliver and collect our car from villa was great.
Thank you all for your help. We will book again John Wilson ...»
The vehicle we were given to use was almost brand new
We did have a couple of questions e wanted answering but a phone call put us straight through to a very proffesional english speaking gentleman who was able to answer the questions straight away, this included some about a child seat for our 8 month old grandson
There was a main car hire office which was packed with people waiting to collect vehicles where we mistakenly started to queue but were told were we needed to go. This was a pleasant surprise as age we got to the correct place there was no queue at all , we gave a few required details and we were on our way. We needed to drop the vehicle back early in the morning before our flight. This was not an issue at all
We will just book through this company straight away next time ...»
Thank you for your excellent service and for giving us an upgrade. We use your service twice a ar and would not consider using any other car rental company ...»
Ann marie Morgan
An excellent service every time, so easy just to pick up and drop off the car at the airport with no hassel ...»
Very pleased with your service.
No messing, easy and straight forward to book,full insurance included which was a major factor r me(none of these add ons like windows, tyres, extra drivers etc). As we say in England, Does what it says on the tin. ...»
Excellent and friendly service, great value for money. Will definitely use LuzCar again
I am surprised that you have asked me for feedback given that you failed to provide me with a .
I made the booking months in advance of travelling for the car to be delivered to our hotel. After waiting at the hotel for the car to arrive I finally telephoned to enquire where the car was (a station wagon as we have wheelchair) and was told that you didn't have the car available or anything else suitable. No one even had the courtesy to tell us that you would not be providing a car causing us to waste a day of our holiday.
Obviously I would never recommend anyone to use your company, quite the opposite. ...»
We returned from Lagos last night. We booked on the internet and had a trouble free pick up at he airport (Bruno). Unfortunately we had an accident in Albufeira half way through the week which caused damage to the car we were able to drive it back to Lagos and on arrival were greeted by your staff Paulo and a very nice lady (sorry did'nt get her name.) I was very impressed as she was more concerned for our welfare than about the damage to the car. The car was changed without a problem and we were able to carry on with our holiday which we really enjoyed. We would certainly choose Luzcar again and recommend it to our friends. Thank you ...»
We have use used LUZ car hire on regular occasions over the past 5 years, (family = 6 times this year). This time the car was not up to your normal standard, it was dirty inside and didnt feel mechanically sound, i.e. brakes noisey and drivers seat belt didn't work correctly. ...»
The booking with you is very easy and everything works perfect. I was always completely satisfied.
I only use your company when going to the Algarve, and
find the service 1st class no ng on pick up and no waiting on return, a truly good system run be excellent staff. Look forward to seeing you all again. ...»
Easy & reliable service.