United Kingdom, 19.05.2011
„You offer a roof rack to hire. We would find it useful to hire a bike rack as we have a villa and leave our bikes in Portugal but would like to explore further a field by driveing then riding our bikes. Also you are most helpful in supplying us with a parcel shelf and we understand you remove them to help stop thefts but this option would also be useful. Thank you and keep up the good service we have used you for many years and always recomend you to friends.”
United Kingdom, 10.05.2011
„I have been using luz car hire for about 7 years now and i think it would be a good idea to give loyal customers a discount but I am very happy with the service ”
United Kingdom, 03.05.2011
„As a frequent traveller to the Algarve I have used car hire many times. Although Luzcar was more expensive I found the company very easy to deal with and I also appreciated not having to leave a large deposit on my credit card. I arrived late in the evening at Faro Airport and the car was waiting for me with keys as promised. I will definitely use Luzcar again. Thank you!!
United Kingdom, 01.05.2011
„Booking the car online and collecting the car from Faro Airport was simple and efficient. The car was clean and adequate for the use I needed although it would have helped if a map of the Algarve had been included in the package. Returning the car at the airport could not have been easier. Complete satisfaction with the service provided”
United Kingdom, 01.05.2011
„Slightly clearer directions on where to find the representitive at Faro airport would be helpful for people who have never been there before, otherwise great, helpful, friendly service. Many thanks, look forward to using you again.”
United Kingdom, 28.04.2011
„Excellent service, easy pick up and drop off at airport. No hassle car hire.”
United Kingdom, 26.04.2011
„Great service at Faro Airport.
However, when we collected the car it was not full of fuel as we were told it would be.
Good car at reasonable cost. Would definatley use again. Thank you”
United Kingdom, 25.04.2011
„the most professional service we have encountered on our travels ”
United Kingdom, 22.04.2011
„Excellent service with speedy processing at the airport which allowed us to get on our way quicker than any other car hire firm we have used in the past. Definitely recommend to others.”
„I was very happy with your service, and looking forward to use it again, thanks alot.”
„It would be more convenient to pay deposit online rather than having to make international phone call with time change issues”
United Kingdom, 17.04.2011
„We were greeted in a helpful and friendly manner. The service is very simple and easy, and exactly as advertised on the website. The inclusive insurance makes the whole process much less stressful,and the company has a very relaxed attitude, which made it a pleasure to rent from them. We had a free upgrade, which was a bonus - the air conditioning was certianly worth having as we hadn't expected it to be quite so hot in April.
Many thanks to Luzcar for making our holiday even more pleasurable and relaxing!!!”
United Kingdom, 16.04.2011
„A first class service as ever!”
„Recommend that you change policy to return fuel tank of car full rather than same amount of fuel. Two reasons. Full tank to start off on journey is best / safe driving practice. I was getting warning light after just 50km on motorway with two young children.Second one inevitably ends up paying for fuel that I did not use. I filled tank that was almost empty at start of holiday and did not drive as much as had anticipated I would. Other than that I was very pleased with service. Many thanks”
„would prefer if car was full of fuel when we collect after a flight.”
United Kingdom, 15.04.2011
„We recieved a friendly welcome from your representative at the airport, although it did take us a while to find her. Maybe this is where you could improve your service. Also on returning the car, at Faro airport, perhaps a little better explination on how to get the car back into the car park would have been helpful. I hope those comments are helpful to you, we enjoyed the experience with you and would use you again in the future without a doubt. Thank you.
John and Amanda Doyle.”
Ann marie Morgan
United Kingdom, 14.04.2011
„Excellent service.Good range of cars. We have never had any problems.”
United Kingdom, 08.04.2011
„The insurance waiver, and ease of picking up and leaving the car are deciding factors.
However, am returning to Portugal in June for 16 days and found your quote for this period unusually high.”
United Kingdom, 02.04.2011
„This is the second time this year we have booked with you and you continue to provide a very efficient and friendly service. We are returning to Lagos in June and will be booking a car with you again without hesitation.”
United Kingdom, 01.04.2011
„we had a puncture on the way to the airport, we contacted the company to let them know as we had no spare tyre. We where told there should be a spare tyre. After many calls a spare car was brought but the time taken meant that we missed our flight on arrival told us about the foam instead of the tyre. No-one over the space of an hour and a half, and at least 6 calls, informed us of this.
The missed flight incurred extra costs of over 150 euros.
Apart from this incident everything had gone really well. We look forward to hearing your comments on this.
Paula and Mark ”