Nothing to add. The whole service is very good.
We always used your car hire service and only changed when we found a cheaper service which gave us a good discount for frequent use. but we have always been very pleased with your service. thank you ...»
William b Twigg
When we last came out in June I spoke on the phone with someone at the head office because I ed to Pay - we had arrived too late to meet your representative and I was concerned about getting payment to you. The collection service for late time arrival is great and appreciated that you would allow the car to be taken prior to receiving payment.
When speaking to your head office I was also told that providing details such as Driving License Number, Local Phone No and address where we were staying would speed up the collection service. As such when booking I provided all this information and yet when collecting the car from your representative he had none of this information and I had to go through the whole process again.
I was given a New C3 which I wouldn't call "Similar" to a Polo - certainly not in quality even if it was in size. The main concern was that the airbag failure light came on from the first time I switched the car on and although I did not see fit to walk back in to the terminal to change the car it should not have been made available for rental with such a fault showing.
I have been using your company for a number of years and continued to be pleased with the overall service you provide. However, I have provided this feedback because you have requested it and i hope it helps with your intention to improve your service.
P.S. I would prefer to pay by credit card at arrival as I have always done rather than either of the two mandatory options provided in your survey. ...»
Great service as ever though new €15 airport fee is annoying and needs to be challenged asap.
Have used Luz for many years ... wil se you on the 13th August 2011.
I have been using luz car hire for about 7 years now and i think it would be a good idea to give loyal customers a discount but I am very happy with the service ...»
We booked a Renault Megane but got a Skoda Fabia. Better if you could provide the car your ers request. ...»
I have used your car hire for many years and find it very efficient, with very helpful staff.
suggest that it would be easier for us if you could have someone at Faro Airport up to y 2200 hrs so that transaction can be copmleted. ...»
As always first class
Just a little trouble finding your rep. in the crowds at the airport on arrival.
t would be nice to have the type/model of car as ordered - maybe you could charge a small fee for this spaecial service ?
Would use you again if flying to Faro ...»
Recommend that you change policy to return fuel tank of car full rather than same amount of fuel. Two reasons. Full tank to start off on journey is best / safe driving practice. I was getting warning light after just 50km on motorway with two young children.Second one inevitably ends up paying for fuel that I did not use. I filled tank that was almost empty at start of holiday and did not drive as much as had anticipated I would. Other than that I was very pleased with service. Many thanks ...»
Great Service as always